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Mncedisi M
1 reviews | Active since Jan 2025
27 Jan 2025, 07:12
WORST AND HORRIBLE SERVICE
I am experiencing the worst service ever from Vodacom, i reported that my fiber was down last week Wednesday at 06:23am and received a ref number of which everyday when i called to do a follow up i would be told that it is being monitored online and only after 3days a technician would be sent, however until today no call to follow up, no technician has been sent and my fiber is still down. I am working from home i cant do my job due to this horrible service Vodacom is providing the worst ever yet a debit order will be going of soon for a service i did not receive.
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Replies (3)
Vodacom's replyOfficial
27 Jan 2025, 07:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jan 2025, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Mncedisi M's updateReviewer Update
31 Jan 2025, 13:27Still no help from vodacom it has been ten days now yet i am supposed to pay for non-service that i am getting..
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Mncedisi M's update31 Jan 2025, 13:27
Reviewer Update
Still no help from vodacom it has been ten days now yet i am supposed to pay for non-service that i am getting..
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Mncedisi M's updateReviewer Update
05 Feb 2025, 20:48Finally after two weeks of no fibre connection a technician was assigned, thanks to Ashley Payle who was in constant contact and tried to help me.
The service he provided was beyond excellence during a stressful situation thank you very much for such customer service from Ashley Payle
The service he provided was beyond excellence during a stressful situation thank you very much for such customer service from Ashley Payle
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Mncedisi M's update05 Feb 2025, 20:48
Reviewer Update
Finally after two weeks of no fibre connection a technician was assigned, thanks to Ashley Payle who was in constant contact and tried to help me.
The service he provided was beyond excellence during a stressful situation thank you very much for such customer service from Ashley Payle
The service he provided was beyond excellence during a stressful situation thank you very much for such customer service from Ashley Payle