lL
lourens L

1 reviews | Active since Jan 2016

14 Apr 2016, 15:12

Worst after sales service in the industry

I have been a vodacom user for many years now i moved from Cell C to Vodacom as my son told me that Vodacom is the best network. I have been struggling with coverage problems since i moved to Vodacom has been to the Vodacom store many times to complain phoned the help line many times sometimes holding on for almost a hour and then the call drops. They have been full of empty promises that they will send a technician to do a signal test and if necessary install a signal booster. Needles to say the technician never came. I have no Internet service and my phone has contract includes 2gig a month that i cant use as there is no coverage. It is so sad to see that a big company like Vodacom is treating a old persons like myself in this kind of way..Please Vodacom wake up and assit your clients. Like i tell my friend i can not complain about Vodacoms service beacause they dont have any service PS no wonder Vodacom is on top of the complaint list

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Replies (1)
Vodacom
Vodacom's reply14 Apr 2016, 15:29
Official
Hello Len Fawell,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team