WORST

Vodacom has the worst service ever. I logged with vodacom for the withdrawal of my fibre cancellation request, I receive an sms stating that my request was received and my cancellation was not actioned as requested and received and SR number. On Friday 1st September my fibre is down and I contact them to enquire as to why I dont have internet. I work from home so Friday I was unable to work as afer numerous phone calls and receiving numerous SR numbers and speaking to 5 different call centre agents still n success. The only feedback I get from the agents is that there is a 72hr turn around time for calls to be attend to and weekends does not count. I tried asking for a manager, but this seems to be non existing in Vodacom. I will still be unable to work on Monday, yet they expect payment at the of September, when I am jobless due to their horrible and pathetic service.