NM
Namedi M

1 reviews | Active since Sept 2016

19 Jan 2021, 15:53

Worst

Still waiting for explanation of why should I pay for full contract even if i am not going to receive data and airtime. I am cancelling the contract due to terrible network connectivity, so I deem it useless as I cannot use it when i need to. I am forces to use it for thing I did not buy it for but because it will not be carried over, i have to use it on anything. I raised network problem more than 5 times but still the same. Now i am stuck with nonsense because i have to pay for the full contract even if cancelled. this is *****, like they don't want to pay the gut that came up with callback.If had a device, i would think i will be paying for the device even if i cancelled the contract as I will be keeping it. but no, Vodacom want money for something that i will not be using. I think covid is affecting their profits

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Replies (1)
Vodacom
Vodacom's reply20 Jan 2021, 08:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team