Worse Upgrade Service in the History of South Africa

ZERO RATING! NOT ONE STAR!

I did an upgrade in March 19th or 20th. I spoke with your customer retention agent Cynthia. The package I was on was Red Select + and was receiving 700 minutes free, 5GB +2GB Promotional free, and unlimited SMS's PER MONTH!

I then wanted to downgrade my package and asked what my options were?

I had decided to stay with Vodacom and asked Cynthia to see what Vodacom can offer me based on my requirements.

She came back with a few but the one I opted for was the following:

128GB iPhone 11 Black model R230 airtime per month 250 min free per month 10GB free per month All for R1112 for 24 months

To date I have not received any of this package that we agreed verbally over the telephone and had asked numerous times were these calls recorded to which she rep****: "yes" too.

Currently I am paying Vodacom R239.99 per month but not getting any of the data and nor am I paying for anything else.

I have phoned into Vodacom ever since I did this upgrade and I cannot get through to Cynthia because you are all working remotely and I have been told that the agent will email Cynthia to call me but this has not happened at all.

I have been calling since April with no response?

EVERYONE I have spoken to has told me to keep quite about this but I cannot because:

1) it is not what I agreed with Vodacom 2) morally / ethically this wrong 3) Why am not getting what I agreed upon 4) i do not want to be penalized down the line for anything that I have not done but due to Vodacom's negligence

Please can we resolve this as soon as possible as I have been advised by Vodacom to write a hellopeter review and send this via your social media platforms as this is the only way I will be assisted - WHY WOULD THAT BE THE CASE?

IT is so unprofessional - please can we resolve this amicably?