Worse upgrade experience ever! Very disappointed

Worse experience with an upgrade ever! If you want to upgrade your phone with Vodacom online good luck. No one has any idea what goes on with the "back office" of Vodacom. How hard does is it to call a customer and process a simple upgrade. Went to the store and called 4 times to get told the same thing "someone will call you back soon". I had to call Vodacom to get an update on a process that is stuck at "Confirmation in Progress". They apparently have high volumes of orders to process, where? With the type of service Vodacom gives you now I'm surprised people want to go through this backward process. My experience with Vodacom has been good up until this point. I'm really disappointed in this "new Vodacom".