Worse upgrade experience don't use Vodacom.

I have being with Vodacom for 20+ years- Vodacom service has deteriorated and I am really disappointed with the service received of late or in this instance. In this day and age service is of utmost to keep customers happy, in fact to keep them. I have being trying to upgrade my contract telephonically since before Black Friday. To no avail -I am still await my hand-set that was promised, after speaking to 4 people who promised me that I will get it in 3 to 5 days. I am frustrated due to the fact that I had to call in in all occasions to find-out where this hand-set is- all informed me that there is no stock.Why would they sell contracts and upgrade to the public when they know there is no stock. I moving to another network where they treat their customers with respect and offer incentives for being loyal. Bye bye Vodacom. !!!