1 reviews | Active since Dec 2016

10 Dec 2016, 11:31

Worse than the Guptas

<p>My mother who is a pensioner has an account with vodacom with 3 lines. Yesterday I paid an amount of R234 on the account to make sure there are no arrears on the account. They soft blocked all 3 lines without contacting us and once the account was paid, the block remains on the lines. I have called Friday alone 8 times to have this problem solved, without success. The last person I spoke to just dropped the call on me. </p> <p>This is not the first time vodacom has cost us communication problems. So far I have lost R12000 because of the incompetence of Vodacom and I will claim this loss against them. They refuse to reinstate the service because they want to force us to take debit order, which we won't because these bunch of ****** add R100 extra on the monthly bill if the debit does not go off. </p> <p> </p> <p>I want to tell everyone who reads this not to do business with vodacom because they will ***** your money. </p>

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2016, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team