WORSE THAN TELKOM????????????

Item: Vodacom
Rating: 1
Author: Anette S

I made a payment to Vodacom 19 December 2019. To date (5 February 2020) payment still not credited to my account. Every day I send e-mails to Vodacom attaching proof of payment and still nothing. Today I spent an hour on the phone and still nothing. When I want to cancel I am told my account is in arrears and I may not cancel. Really? Your incompetence now even stops me from dealing with your organization?

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Replies (1)

Vodacom's replyOfficial

06 Feb 2020, 07:49

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply06 Feb 2020, 07:49

Official