Worse than Shocking Service

I app**** for an upgrade online and a phone was sent to me. Unfortunately, I cannot use this phone as it requests a password when I switch it on. I spoke to Vodacom directly and was advised that they would pick it up. That was approx 2 weeks ago and the phone has still not been picked up. I then decided to take the phone back to the store at Bayside Centre, Table View, only to find a queue and only 1 person manning the store !!!

Then I received a sms on Saturday, 03 October : Hi :) Welcome to your Smart M+ Plan, detailing the minutes, etc.

Again, today I went to the Bayside Centre, and again there was a queue and only 1 person manning the store.

So I am still using my old phone and am totally disenchanted with the level of service from Vodacom.

In fact, am seriously thinking of cancelling my contract and taking one out with another service provider.