Worse than poor service

I have listed a report on this platform about a couple of weeks ago yet the situation stays the same. I have a Vodacom number which I need an upgrade done not by me reversed in order to do a full upgrade with no success. I have contacted Vodacom numerous times, have received ref numbers that the complain is been addressed but I still cannot upgrade as Vodacom is lying. They provide ref numbers although the complain is still not handled and finalised. the only option now is to cancel my debit order with vodacom