Worse than pathetic service. All about money!

All I want is to have my contract with Vodacom cancelled. After the 4th visit to a local shop I called their *** number from inside the shop. I'm not interested in their chit chat, just cancel the freaking contract. Put it on pay as you go. That's what they want. It's all about money. I get sent an OTP number to which I must respond within 4 hours. hahaha. I couldn't respond. I even bought data and airtime, still no response. I phone them today and get cut off mid call. Is there something wrong with the technicians or whoever "cancels" change your contract to "pay as you go"? Are they not skilled enough to carry out this simiple task? When I asked a Telkom assistant if I could cancel my contract with them and how would I go about it - their response was they do it immediately in the shop. Cancelled!!!! So Vodacom "what the hell?"