JB
Julie B
1 reviews | Active since Oct 2018
01 Sept 2020, 13:18
Worse than pathetic
Vodacom do not make contact, they send a message that does NOT in anyway address my CANCELLATION request. They send it from a "DO NOT REPLY" email address and tell me to phone the *** number which I CANNOT access as I am an MTN subscriber. Why can they not PICK UP THE phone and PHONE me. There are TWO numbers to be cancelled, but they only reference one. I did NOT ask them to convert either to a prepaid, I requested CANCELLATION of both.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Sept 2020, 13:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Sept 2020, 13:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JB
Julie B's updateReviewer Update
02 Sept 2020, 08:10Please give me an EXACT date and time when this consultant will call me on my MTN number. I am now getting truly angry and will in any event cancel my debit order for my TWO Vodacom numbers which I am trying to cancel. I do not like the way Vodacom hides behind public responses which make it look as though they are doing something when they are not. And do NOT send an email from a noreply @vodacom.
JB
Julie B's update02 Sept 2020, 08:10
Reviewer Update
Please give me an EXACT date and time when this consultant will call me on my MTN number. I am now getting truly angry and will in any event cancel my debit order for my TWO Vodacom numbers which I am trying to cancel. I do not like the way Vodacom hides behind public responses which make it look as though they are doing something when they are not. And do NOT send an email from a noreply @vodacom.