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Coral-Lynn Campbell

1 reviews | Active since Mar 2009

07 Mar 2017, 07:53

WORSE THAN EVER EXPECTED SERVICE

<p>After the most appalling service from Vodacom. Almost a month from doing my upgrade with the upgrade call centre, one mobile device is delivered. Then more fighting and the second device is delivered. So then one of the devices will not accept the content from my previous device so I take it to a Vodacom shop for assistance and am told that the software on the device is *******ed. What!? I then receive a credit from Vodacom as an apology for the issues experienced and email back on that email to advise that there is an OBF issue and no response received. I call the person who assisted me with all the debacle - Elroy - and he does not take my call yesterday. I call him again today and he cuts my call. Now what, Vodacom? </p>

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Replies (1)
Vodacom
Vodacom's reply07 Mar 2017, 09:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team