WORSE THAN BAD SERVICE

We will never take any contract again with vodacom. Cheaper prices but VERY BAD CUSTOMER SERVICE! We had 2 contracts with them in 2016, the one contract was finished so we had to phone in and let them know that we will not renew the contract. All of a sudden the end of that month comes vodacom deducted R7000 from our bank. We were confused... we went in and they told us after 3 hours sitting there that we cancelled both our contracts now we have a penalty fee. We explained so many times that they must find the recording where we said they must cancell both contracts. They cant...but remember how they will always tell you the calls are recorded for your own safety...? Bull ****. Till today the debt collectors are trying to get money out of us for that vodacom account. That eas not our fault...the call centre person DID NOT LISTEN MAYBE... and cancelled both the contracts. I HATE VODACOM. We are now blacklisted...because of VODACOM that does not have any moral values! They try calling us even at night..i mean really, who the F will answer when you are tryimg to sleep??? Thinking its maybe such an important call....well Thats it. Vodacom will never ever get recommendations from us.