worse service- vodacom

After a month of endless phone calls, calls being dropped, or consultants giving me a different version of a story everytime that I am lucky enough to get through to someone and that just to cancell a cell number that I have never used.

I regret to inform you that this is the worst customer service, that I have ever came accross. As a world class cellular company someone needs to relook at your brand and what you stand for. Not even your consultants in a store can assist. Really makes me worry and rethink the reason I support your brand after being a customer for so many years. I would appreciate someone in a senior position to call me in the next 24hours to confirm that the cancellation of the above cell number will happen as soon as possible and diarised ( as per your internet page,saying 'a consult will get back to you within 24 hours with the best service......') And then the real joke...... the email address on their site no longer exists.