MD
Mohammad D
1 reviews | Active since Feb 2010
01 Jul 2022, 11:33
Worse service than Telkom, rather use a cheaper provider.
Vodacom refused to give me my free fibre upgrade. Now they are refusing to help me since I've cancelled. How can such a large company have such pathetic lack of service?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Jul 2022, 12:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jul 2022, 12:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MD
Mohammad D's updateReviewer Update
04 Jul 2022, 08:25Day 6 of no communication. Nothing if not consistent with Vodacom's lack of service.
MD
Mohammad D's update04 Jul 2022, 08:25
Reviewer Update
Day 6 of no communication. Nothing if not consistent with Vodacom's lack of service.
MD
Mohammad D's updateReviewer Update
05 Jul 2022, 16:05 I just want to make something clear though, I noticed that my cancellation request was logged as "Better competitor deal", but that's not the case.
I cancelled as I received the most disappointing possible service from the support team.Here is the full story:Metrofibre has the free doubled up line speeds in May, but Vodacom refuses to bump up my line speed. Everytime I call or message them I get the response that MetroFibre has not communicated anything.
But I called Metrofibre and they confirmed that my line was upgraded and they confirmed several times that the Key Accounts Dept has contacted Vodacom several times.
So I gave up with Vodacom and cancelled and I am moving to a cheaper ISP as it makes 0 sense using an expensive ISP if the extra price has no value.
This has been my situation from the middle of May until now.
I have confirmed other MetroFibre/Vodacom users received their free line upgrades, but just not me. So I guess you'll just hate me or don't value my business with Vodacom?I was also going to transfer my wifes and my Telkom mobile contracts to Vodacom, but I'll save the money as Vodacom and Telkom have equally poor level of service.
I cancelled as I received the most disappointing possible service from the support team.Here is the full story:Metrofibre has the free doubled up line speeds in May, but Vodacom refuses to bump up my line speed. Everytime I call or message them I get the response that MetroFibre has not communicated anything.
But I called Metrofibre and they confirmed that my line was upgraded and they confirmed several times that the Key Accounts Dept has contacted Vodacom several times.
So I gave up with Vodacom and cancelled and I am moving to a cheaper ISP as it makes 0 sense using an expensive ISP if the extra price has no value.
This has been my situation from the middle of May until now.
I have confirmed other MetroFibre/Vodacom users received their free line upgrades, but just not me. So I guess you'll just hate me or don't value my business with Vodacom?I was also going to transfer my wifes and my Telkom mobile contracts to Vodacom, but I'll save the money as Vodacom and Telkom have equally poor level of service.
MD
Mohammad D's update05 Jul 2022, 16:05
Reviewer Update
I just want to make something clear though, I noticed that my cancellation request was logged as "Better competitor deal", but that's not the case.
I cancelled as I received the most disappointing possible service from the support team.Here is the full story:Metrofibre has the free doubled up line speeds in May, but Vodacom refuses to bump up my line speed. Everytime I call or message them I get the response that MetroFibre has not communicated anything.
But I called Metrofibre and they confirmed that my line was upgraded and they confirmed several times that the Key Accounts Dept has contacted Vodacom several times.
So I gave up with Vodacom and cancelled and I am moving to a cheaper ISP as it makes 0 sense using an expensive ISP if the extra price has no value.
This has been my situation from the middle of May until now.
I have confirmed other MetroFibre/Vodacom users received their free line upgrades, but just not me. So I guess you'll just hate me or don't value my business with Vodacom?I was also going to transfer my wifes and my Telkom mobile contracts to Vodacom, but I'll save the money as Vodacom and Telkom have equally poor level of service.
I cancelled as I received the most disappointing possible service from the support team.Here is the full story:Metrofibre has the free doubled up line speeds in May, but Vodacom refuses to bump up my line speed. Everytime I call or message them I get the response that MetroFibre has not communicated anything.
But I called Metrofibre and they confirmed that my line was upgraded and they confirmed several times that the Key Accounts Dept has contacted Vodacom several times.
So I gave up with Vodacom and cancelled and I am moving to a cheaper ISP as it makes 0 sense using an expensive ISP if the extra price has no value.
This has been my situation from the middle of May until now.
I have confirmed other MetroFibre/Vodacom users received their free line upgrades, but just not me. So I guess you'll just hate me or don't value my business with Vodacom?I was also going to transfer my wifes and my Telkom mobile contracts to Vodacom, but I'll save the money as Vodacom and Telkom have equally poor level of service.