JM
Joel M
1 reviews | Active since Dec 2017
24 Mar 2020, 15:56
Worse service than DSTV or same whatsapp group.
So Vodacom keeps debiting me and all they say is sorry, escalate, log query and no one comes back to me. Their team leader even said to me go ahead and log your complaint with hello peter after putting me on hold for over 30 min. others just dropped the call when I called. The team leader was not helpful and when you ask for manager they gave Nompumelelo Khazimula nameand she cant call me as she will tell me the same thing as the team leader which is I cant do anything now have to log a query as we are not Vodacom but we are different departments and they responsible not me.(Customercare)
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Mar 2020, 07:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Mar 2020, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JM
Joel M's updateReviewer Update
07 Apr 2020, 09:49After my complaint this is what Vodacom sends me. I have to make an effort and try and try with my airtime to call and all they do is send this after one call attempt. WOW service neh
JM
Joel M's update07 Apr 2020, 09:49
Reviewer Update
After my complaint this is what Vodacom sends me. I have to make an effort and try and try with my airtime to call and all they do is send this after one call attempt. WOW service neh
JM
Joel M's updateReviewer Update
07 Apr 2020, 09:50Here is it for all to see what they think of me as a client
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please check your inbox, we have rep**** to you via email. Regards Consumer Website Team
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please check your inbox, we have rep**** to you via email. Regards Consumer Website Team
JM
Joel M's update07 Apr 2020, 09:50
Reviewer Update
Here is it for all to see what they think of me as a client
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please check your inbox, we have rep**** to you via email. Regards Consumer Website Team
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please check your inbox, we have rep**** to you via email. Regards Consumer Website Team