Worse service received from Vodacom insurance

Hi lodge a complaint earlier this month, regarding a phone call i made to vodacom insurance and was kept on the line by the consultant without assistance. This person kept me waiting for more than 20min, whilst he/she was having personal conversations in the back round. In my complaint I asked that someone retrieve the call and provide feedback. To date I have not received response from Vodacom Insurance. I also had a issue with regards to my premiums, a lady called me and advise they will cancel the duplicate policy. I received sms notification of the cancelltations, but did not received policy schedules as requested. She also said a refund was due to me but I never received any further update from her. Unfortunately I did not get her name. I would suggest that you not close the complaints on this platform until you have confirmation from the client to do so. The fact that your consultant confirm they are in correspondence with the client does not mean the complaint has been resolved.