Worse service provider

<p>I upgraded in August 2016 after seeing a special on the S 7. During the consultation at the Vodashop Mall@redds was promised that there won't be device fee as per the special and also when I change my package to Red Advantage. The quote had a device fee and this was explained to me as the fee for the previous device since i still have 2 months on my contract and after two months it wont reflect on my account. December 2016 checked my statement the device fee still reflecting went to the Vodashop and was promised it will be rectified as i am not expected to pay for the device. March and April 2017 nothing has been done went to the Vodashop they showed me the emails sent to vodacom to correct this. Still today nothing has been done. I visited Vodashop many times and called call center spoke to many vodacom representatives from various units including recovery unit all of them have promised either to escalating my query for it to be resolve urgently and that someone will call me back and no one called. Sometimes they keep me on hold for more than an hour knowing I will eventually drop the call. Sometimes I'm told the manager/supervisor handling my case is out for lunch or on leave they have escalated or will make sure he/she contact me and it does not happen. To date I'm waiting for vodacom to resolve this nothing. The only calls i get are sales of vodacom insurance or other packages. </p> <p>I have never seen such bad service and lies and hope that everyone that read this think twice before taking a vodacom contract. </p>