1 reviews | Active since Jan 2017
worse service... incorrect billing
<p>I have been a client for over 10 years with vodacom, and most of the time I had 2 contracts with them... my bill that I received was extremely high, when I called their so called custom service department I spent 10minutes and was told that it cannot be resolved and will take 48 hours... yet they took seconds to send me the incorrect bill.... my debit order is about to go off and not even a call from vodacom... wish I never upgraded with them and could just cancel this dam contract and move with a more efficent service provider... thanks for the worse service... </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
today is the 6th of Feb,and no phone call yet, I called the customer service department on friday and was told that no1 has worked on my complaint nor has it been alocated, whats the use replying on hello peter when you guys dont action a thing, please can someone give me the CEO of vodacoms email address.... this was logged on the 26th of January and I was incorrectly billed and debited... worse service.. never again will I upgrade with vodacom, not even a call to say sorry for the trouble...
today is the 6th of Feb,and no phone call yet, I called the customer service department on friday and was told that no1 has worked on my complaint nor has it been alocated, whats the use replying on hello peter when you guys dont action a thing, please can someone give me the CEO of vodacoms email address.... this was logged on the 26th of January and I was incorrectly billed and debited... worse service.. never again will I upgrade with vodacom, not even a call to say sorry for the trouble...