Worse service in history

Absolutely **** service! I have paid my account in store because debit orders range from the 26 - which I selected to the 4th which I didn’t select. A customer service agent told me to pay the account in store to cancel the debit order which has not been the case. My contract is R1.2k a month but for some odd reason I constantly have a different balance monthly because you debit my account when there’s no balances available when I selected the 26th. I called repeatedly to have this sorted out and was told it’ll take 5-7 business days - I lodged this last week Thursday and only got a response today - then to be told on ****ing email that it take 7-14 days! I want MY ****ING MONEY YOU THIEVING *******S! I paid you in store for a large amount and then another large amount got debited