mM
margajoubert M

1 reviews | Active since Oct 2016

26 Jun 2018, 16:40

Worse service! If they cant lie anymore they just ignore you

I ordered my fibre 18 May and was told it takes 21 days for installation. I escalated it on 15 June with Zungu. Call the call centre 3x after my e-mail to Zungu and the only help they give was to escalate it again. Went onto FB 22 June to see if you guys would wake up if the problem is made public, but again the only response was to escalate the problem. Got a phone call today from the FB marketing team and was told that he would find out the problem and call me back ASAP, but yet another day went by without solving the problem. Now I'm not even getting a reply back on e-mails. My only option left is to cancel the order and go to Afriweb with a 7 days installation program. Thank you Vodacom for wasting 6 weeks of my time

0
Replies (2)
Vodacom
Vodacom's reply26 Jun 2018, 23:27
Official

Dear customer

Thank you for making us aware of this issue.

We will investigate this matter and make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

mM
margajoubert M's update30 Jul 2018, 12:36
Reviewer Update
I cancelled my subscription due to incompetance and lack of service. Went to webafrica on jume 27 and they installed within 7 days. Cant believe that you cant even get this cancellation right, its now 1 month later and you sudenly just wakeup? Please dont ever contact me again, I dont want anything to do with your company.