worse service from vodacom

I called Vodacom on the 01/02 after Vodacom debited me twice for Jan/ Feb month for a refund and spoke to Phumzile Mathe who asked me to email proof of payment which I made at standard bank on the 18/01 an amount of R490. I then called her and she confirmed my email and said a refund will be done in 3 working days as they will be waiting for the bank to confirm the amount which was debited on the 01/02 R983.50.<br> <br> on the 04/02 I then called Vodacom as there was no sign of refund and spoke to Thabisile who then spoke to Phumzile while holding the line to confirm our conversation and she came back saying that I will only get a refund in 14 days as this is the process with Vodacom not 3 days as I was told before. she ASSURED me that refund will be done automatically and I don't have to call back .<br> <br> on the 16/02 I call Vodacom again and spoke to Palesa who had no clue of what I was saying as theres no record on the system. I then spoke to Khanyisile (manager) who then transferred me to Nadia in finance dept who then told me to send a bank statement for them to refund me as this is the procedure which i was not told of before. and said I will not get a refund unless I send a bank statem