Worse service from cancellation department

Item: Vodacom
Rating: 1
Author: mpho D

I been trying to call vodacom to cancel my contract but seems am facing difficulties . I want to close it because they said i did not pay that am in errors and now that appears on my credit so i want to close it and they giving me a run around. Vodacom worse service ever the cancelation department.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

22 Nov 2024, 14:09

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply22 Nov 2024, 14:09

Official

mpho D's updateReviewer Update

23 Nov 2024, 11:05

Even Now no body has called me . Just an indication how Vodacom doesn’t care about its customers .

mpho D's update23 Nov 2024, 11:05

Reviewer Update

Even Now no body has called me . Just an indication how Vodacom doesn’t care about its customers .

mpho D's updateReviewer Update

25 Nov 2024, 07:16

Till this day am still not yet called. Vodacom incorrectly reports to the bureau putting our credit scores at risk.

mpho D's update25 Nov 2024, 07:16

Reviewer Update

Till this day am still not yet called. Vodacom incorrectly reports to the bureau putting our credit scores at risk.