Worse service for Fibre installation, wait is too long and don't keep customers informed

Item: Vodacom
Rating: 1
Author: Vovo M

I have had wifi installation by telkom and level 7, and with both it didnt take a week to get it installed. I ordered Fibre with Vodacom last week, even today no information on when it'll be installed. I called twice and everytime they say the technician will call me. Since last Wednesday I still have received any call.

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Replies (1)

Vodacom's replyOfficial

21 Jan 2025, 08:05

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply21 Jan 2025, 08:05

Official