1 reviews | Active since Jan 2017
Worse service experience of my life from Vodacom
In 2021 I took out an Contract from Elite Mobile on behalf of Vodacom, the agent said I would get 20 gig a month , i asked him are you sure?He said yes , i said if he **** to me I will cancel the contract, before I received the phone another agent from Elite Mobile called me and offered the same contract with 20 gig * 24 months. Received the phone and next month no data , called Vodacom and they said it's a once of only. I phone in to Elite Mobile, they said they will listen to recordings, eventually they said yes agent did lie to me , they will pick up the phone via Courier. I had to phone numerous times before they collected phone. I kept phoning to find out when the contract will be cancelled.They could not find it then I gave them the waybill, they said ok phone found now they need to check for damages after many calls they said ok they will cancel the contract. End of April up to August they kept debiting me. In 2021 September, October and November I eventually wrote back the debit orders, they then called me saying I must pay my account. I said hell how long will this take to get done. Everytime agents would say sorry they will cancel the contract, this was never done till December 2021 . I found out in the meantime that I am listed on ITC for non payment of September,Oktober, November. After numerous phone call I received a letter stating that I was put on ITC by mistake. I thought this was now sorted. Last month i wanted to buy a house only to find out I can't get a 100% Bond only 70% because of the ITC listing returned debit order of September Oktober November 2021 . I found out that Vodacom only instruct ITC to close the account and make it paid up. Leaving me on ITC. I have phoned Vodacom Elite Mobile so many times, everyone says sorry they will get my name cleared , this is still not done , even after emailing Vodacom Legal , i received a acknowledge email , again send a email to legal with the reference, still no one has called me , i received no further communication from Vodacom. My name is still listed on ITC as a bad person I am about to lose my house because of this. I will never ever deal with Vodacom again in my life . I never even got refunded for all my payments that was made. Worse service experience of my life
