MV
Marius V

1 reviews | Active since Jan 2017

04 Jun 2023, 21:19

Worse service experience of my life from Vodacom

In 2021 I took out an Contract from Elite Mobile on behalf of Vodacom, the agent said I would get 20 gig a month , i asked him are you sure?He said yes , i said if he **** to me I will cancel the contract, before I received the phone another agent from Elite Mobile called me and offered the same contract with 20 gig * 24 months. Received the phone and next month no data , called Vodacom and they said it's a once of only. I phone in to Elite Mobile, they said they will listen to recordings, eventually they said yes agent did lie to me , they will pick up the phone via Courier. I had to phone numerous times before they collected phone. I kept phoning to find out when the contract will be cancelled.They could not find it then I gave them the waybill, they said ok phone found now they need to check for damages after many calls they said ok they will cancel the contract. End of April up to August they kept debiting me. In 2021 September, October and November I eventually wrote back the debit orders, they then called me saying I must pay my account. I said hell how long will this take to get done. Everytime agents would say sorry they will cancel the contract, this was never done till December 2021 . I found out in the meantime that I am listed on ITC for non payment of September,Oktober, November. After numerous phone call I received a letter stating that I was put on ITC by mistake. I thought this was now sorted. Last month i wanted to buy a house only to find out I can't get a 100% Bond only 70% because of the ITC listing returned debit order of September Oktober November 2021 . I found out that Vodacom only instruct ITC to close the account and make it paid up. Leaving me on ITC. I have phoned Vodacom Elite Mobile so many times, everyone says sorry they will get my name cleared , this is still not done , even after emailing Vodacom Legal , i received a acknowledge email , again send a email to legal with the reference, still no one has called me , i received no further communication from Vodacom. My name is still listed on ITC as a bad person I am about to lose my house because of this. I will never ever deal with Vodacom again in my life . I never even got refunded for all my payments that was made. Worse service experience of my life

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Replies (3)
Vodacom
Vodacom's reply05 Jun 2023, 07:29
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
MV
Marius V's update06 Jun 2023, 11:10
Reviewer Update
When will this be done why is it taking so long? What about all the premiums that I paid ? And why was I put on in the first place? I send an email to legal on about the 18/05 ? I have still not received any email
MV
Marius V's update06 Jun 2023, 11:24
Reviewer Update
I just phoned Trans Union they still have not received any instruction to remove the negative report from my Name it was updated with an close instruction which just show account is paid up instead of removing the Skipped payments for September Oktober November 2021 have this done urgent phone me *** and email me the instructions *** and ***