Worse service ever Vodacom

Shocking service. The cellphone we were provided with stopped working 4 weeks after it was received. It went in for repairs and 5 months later we still don’t have it back. We however are expected to hold up our side of the contract and pay monthly. The excuse they can’t get into the phone because find my phone has not been disabled. We have disabled it the first time they asked and have photos to prove it. We just go in circles. I have two more contracts with them up for renewal which I most definitely will not be renewing.