RR
Rohith R

1 reviews | Active since Mar 2025

20 Mar 2025, 18:49

Worse Service Ever & Variations of Lies

The only reason I am rating this a 1 is because 0 isn't available. I have over 30 business contracts with Vodacom now for the past year or so.

2 weeks ago, I app**** for a further 10 contracts which was approved and activated.

I then visit another Vodacom shop to which the area I am close to and get told that I cannot apply for another contract as my business portfolio has dropped and I will not qualify for an additional sim.

I then find myself going back to the store that helped me with the 10 contracts asking them why my portfolio is dropped as to which they state they don't know.

The store then contacts they CAD Department and gets told to log a Service Request and the issue will be resolved.

2 Days after I get a call from the store and the consultant advises that they CAD Department considers me a risk and because they Store Logins have been Revoked my business and myself are now stuck with a problem.

I mean how do I as an individual get involved in their internal issues. I have made Several calls and visits to the store and spoken to over 5 different Vodacom business consultants with regards to this issue and no one seems to give me a straight answer. I did inform the store that should my business account portfolio not be restored to what it was.

I will terminate all my business contracts with them and move my business to another telecommunications company where I will be treated like a customer rather than a damn ********.

0
Replies (1)
Vodacom
Vodacom's reply21 Mar 2025, 07:32
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team