CW
Craig W

1 reviews | Active since Dec 2014

25 Jan 2019, 15:44

Worse Service Ever From Thieving Company

The long made short, I recieved a Vodacom bill for data that i have not used. i logged a call that was closed without me being contacted. I then logged another and did not pay my bill until this issue got resolved. No one called. I had to keep following up until eventually i was told that they will be s****ping that data usage. I then had an issue with being billed data usage WHILE SOFTLOCKED , when i asked about this i was told to log another call. At that point I was too angry to log the call and just told them to leave it Ill go into store. I now need to make payment arrangements and was told by a store to call in to arrange this, if i for instance want to pay the bill off. I then called ********** where i couldn't hear the consultant because the music was t******* in my ear. I was told by him the number i dialed was incorrect and i should dial ********** which i did , and that was the straw that broke the camels back. Never have I as a customer been treated with such contempt and disrespect. I was just completely shocked by this and was the final straw for me. I will never use Vodacom again, I am canceling my contracts when they are up for renewal and i will let it be known by everyone i know just how pathetic the service is. I have allowed this company to walk over me for the last time

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Replies (2)
Vodacom
Vodacom's reply25 Jan 2019, 15:51
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply25 Jan 2019, 17:34
Official
 Dear Craig 

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query. 

We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team