Worse service ever

Item: Vodacom
Rating: 1
Author: Jan S

You are asked to upgrade your package by Vodacom Fibre Sales and if you agree, they disconnect your internet service and let you wait days until the new router is delivered, and someone comes to configure it. Why should you be disconnected from the internet for so long while you wait for your upgrade. How inconvenient. That is not customer support, it is customer torture.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

31 Dec 2021, 14:20

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply31 Dec 2021, 14:20

Official