NK
Noluthando K

1 reviews | Active since Aug 2018

10 Dec 2024, 13:32

Worse service ever

Vodacom is a circus.

They apps arw not as helpful as they are. Back in the days we were able to requeat itemised billing for prepaid nimbers and pay a certain fee. Now their website and the so called Voda pay gives you up to 100 transactions including data usage . You can literally view + - 5 days . You select the emsil itemized statement for 60 days you still get 5 days. When you call in people are telling things that dont exist. You go to the store they say they can no longer view they also see 100 transactions. I need my itemized billing from May 2024 until date. I dont mind paying for the service however people are incomptence. Or should i say the network does not cater for its prepaid clients. So annoying and disappointed

0
Replies (1)
Vodacom
Vodacom's reply10 Dec 2024, 14:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team