WORSE SERVICE EVER!

Item: Vodacom
Rating: 2
Author: lusindalandman L

Vodacom DID NOT DEBIT my account in APRIL - and cut of all of my contracts - due to their fault! Now i am being treating like a crimal - getting threathing calls and emails for about being handed over for collection! i'm been a customer with Vodacom for 20+ years and NEVER Missed a payment! this was Vodacom's fault and now i am to blame?

get your act together and supply better service!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Apr 2024, 06:25

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply23 Apr 2024, 06:25

Official

lusindalandman L's updateReviewer Update

24 Apr 2024, 12:49

again received an threathing email and no calls / contact made yet.
typical service from vodacom

lusindalandman L's update24 Apr 2024, 12:49

Reviewer Update

again received an threathing email and no calls / contact made yet.
typical service from vodacom