Worse Service ever experienced

The worst experience I have ever encountered! We have been with Vodacom fibre for years and mind you it has been a real struggle. Our internet always going down, network speed slow even though we pay for a higher meg line when tested it was always below even if we tested randomly. We never gave Vodacom any issues until this year, we needed new fibre lines , we called Vodacom and only after 2 weeks finally got assistance after continuous calling. When you work and study having your internet is important and why should I have to buy so much date if I'm paying for a service that cannot be delivered. Again we had an issue ... And felt so reluctant to call because of the rude service we been experiencing. We eventually called and after another couple Of days no one came , we called to follow up and was advised that the technician's are on the way and someone needed to be home to open we immediately left work and got home and waited till after 5 we called to find out what's going on as we were told they on the way ... The lady was rude to us and basically told us off ! We needed the assistance so we had to take her attitude, finally we called again and asked what's going on because we can't keep leaving work to come home only for no one to show up , why can't they be honest and tell us the truth instead of inconveniencing clients.... The consultant was so rude ... We told the consultant we have an urgent need for our fibre why can't they help us as we studies to do ... The consultant told us there's nothing she can do about that and we can cancel our contract she does not care ! That was the final straw and realised we are clients paying for a service, why do we have to tolerate such bad service ! It was clear Vodacom has no care for their customers , we did not even get reimbursed for the month we didn't have fibre. Vodacom has no concern for their clients and we regret ever reaching out , after 10 years we changed our fibre brand and it was been pure bliss, fast internet, the consultants with our new fibre company is always willing to help and go the extra mile

Vodacom should really work on their professionalism and basic courtesy for their clients. Also train their staff to deal more respectfully with clients.