BV
Berti V
1 reviews | Active since Nov 2022
21 Sept 2024, 12:57
WORSE SERVICE EVER
Once again our vodacom line was delete after a new order was done 2 weeks back yet today our line was delete and no one at Vodacom can assist , They keep on saying we need to open a new order for what , Why was our line delete in the 1st place, up un till now no Manager contacted us after we were told they will call us. We dont want a new order we want our line store ASAP
ref number SR***
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Replies (2)
Vodacom's replyOfficial
22 Sept 2024, 16:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Sept 2024, 16:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
BV
Berti V's updateReviewer Update
23 Sept 2024, 09:05So a manager called us yesterday to inform us some idiot have canceled the old internet line and never activated the new line since 7 September . Now we waiting for a Vumatel agent to activate our line so the Manager at Vodacom can activate on his side . now Vumatel agents cant be reach and we as the customer must just sit and wait till some idiot response to the Vodacom Manager , We loosing money as we working from home and we have limited data but Vodacom and Vumatel dont give a rats ass . How long does it take to activate a dam line and tomorrow is Heritage day so no one will do ****
BV
Berti V's update23 Sept 2024, 09:05
Reviewer Update
So a manager called us yesterday to inform us some idiot have canceled the old internet line and never activated the new line since 7 September . Now we waiting for a Vumatel agent to activate our line so the Manager at Vodacom can activate on his side . now Vumatel agents cant be reach and we as the customer must just sit and wait till some idiot response to the Vodacom Manager , We loosing money as we working from home and we have limited data but Vodacom and Vumatel dont give a rats ass . How long does it take to activate a dam line and tomorrow is Heritage day so no one will do ****