Worse service ever

<p>This was regarding an upgrade I made in June 4 whereas they there was no stock of the phone I upgrade to and that they have said I must be back on the following wednesday. When I got there the phone is still not in stock. As per my knowledge they were not supposed to do an upgrade because there was no stock available. So they did it anyway. On more or less the 25 June I went back to the shop and still the phone was not there. So I said to reverse the upgrade I will go somewhere else. </p> <p>I then waited another 5 days before it was reversed and could get an upgrade at another dealer.</p> <p>I then received my account where they have charged me for the handset which I didnt get and to find out that the upgrade was still not reversed. I pay now for a G8 Huawei, but received a P8 lite which free on my contract that I am currently upgraded too. When i saw the handset was charged on my bill I didnt pay for it only for the rest of the contract. Now the phone is blocked because of short payment of handset which I dont have.!!! I am battling now from beginning of July till now to get sorted and was phoning everyday, but still nothing has been done about it. </p>