Worse service ever

Am very disappointed with the such an appalling service am receiving from Vodacom. In August l did an upgrade online and as l did the upgrade on the first bill l realized that the insurance package l had add was for R20.00 which l doubted very much that it would cover the laptop.

l them picked up the call and called the insurance department & l spoke to a representative by the name of Picky Mdekaze and she advised me that she was going to sort out everything for me and mins later l got an email on the 08 of Sep showing that my device was now covered. Towards the end of the month, l released that on the bill that Vodacom is not deducting the correct amounts and l called back again to try and find out what was really.

l then called seeing that Pinky did not do what l had requested and l spoke Pricsilla Mo***eng who was very helpful initial and sent me a document that l need to update to be sent to there admin which l gladly did and they l also attached Pinky document she had. l kept follow up with her at first she was responded telling me that she still working with the back office. and as l kept on following up she stopped responding to my messages.

If Vodacom does not want to give me a peace of mind and have my device insured l would rather just take it back and have them cancel this laptop out of my name because am tired of the snow bowling. Worst customer service l have ever seen it's not like am asking for free insurance