Worse service ever

I had bought data for a SIM card at a Vodocom shop unaware that the sim number had been recycled. I contacted the call centre for assistance and 3 out of the 5 consultants I spoke to were rude and uncooperative. The call consultant refused to talk to me and hung up on me while I was in a Vodocom store trying to sort out the situation. I was the told by another consultant that they can't return my data back but they will fille a service request form for me. The consultant informed me that I will get a response within 3 working days it's been two weeks and nobody has contacted me. <br> If by mistake the sales consultant at Vodocom made a mistake with the number and sent the data to the wrong number, how would the data be returned to the correct number and who will have to pay for the data, the consultant or the customer?<br> I have lost data as well as airtime speaking to useless consultants that don't even know the services Vodocom has to offer. I will never use Vodocom again.