Worse Service Ever !!!

<p> </p> <p>I have a top – up data contract with Vodacom amount of R 68.00 a month, I registered data contract in March . On the 13 May I received a statement that I owe an amount of R 2,643.74 towards my account and the same amount was debited in my Standard bank account .</p> <p>I phone the customer care number immediately .Apparently one of Vodacom consultant put my account on open line instead of top – up and I was informed by Vodacom consultant my enquiry on my account was going to be sent through to complaint department, I must wait seven working days, the money was going to be refunded bank to my Standard bank account</p> <p> </p> <p>On the 10 June I received another statement from Vodacom that I’m owing amount of R 1,557.76 towards my Vodacom account , I had not even received the refund already Vodacom was charging me . Again I phone the customer care number on the 15 June about my enquiry . Vodacom consultant informed that I MUST IGNORE the statement that was sent to me on the 10 June ,immediately I received NEW STATEMENT on 15 June with states that im owing R -1608.33 which is R 0.00 towards my account and I was still going to get the refund back to my Standard back account</p> <p> </p> <p>On the 23 June i received a refund amount of R 3166.09 towards my Standard bank account . On the 30 June Vodocom deduct amount of R 1,557.76 on my Standard bank account after telling me to IGNORE the statement that I received in 10 June and use NEW STATEMENT given to be 15 June . What Frustrate me the most is that when I phone customer care number about this No One knows – I get transferred from one consultant to the next , I end up spending 2 hours on the phone trying to example the same thing over and over again like a broken old record – it’s frightening !!!!!!!!!</p> <p> </p> <p> Vodacom email me this New statement in June that I have R 0.00 in my account , in my understanding the new statement that was my statement for June</p> <p>If Vodacom had not updated this on their system than why did Vodacom not send me another statement in June INFORMING me as their customer that I owing R 1,557.76 toward my Vodacom account</p> <p>Vodacom gave me incorrect information ( Vodacom email me this NEW statement )and the end of the month in June Vodacom deducts R 1,557.76 in Standard bank account ,which i do not know about , it’s NOT fair !!!</p> <p>Who’s fault is it ? it’s differently not my fault….. Vodacom has made me feel so Victimized .</p> <p>I have NEVER experienced such TERRIBLE service in my life .</p> <p> </p> <p>I want my money refunded bank to my standard bank account , end of story</p> <p> </p>