WORSE SERVICE EVER

<p>So I wrote Vodacom an email yesterday. A very long one I might add complaining about the service they have given me and what I have endured with their *********** staff members that didn't help me. I have been phone less for over a month, I don't have my sim card and I'm paying for services I'm not using. I'm supposed to be getting a phone next week that is 1 MONTH LATE and guess what, they sending the wrong one. I have been calling them trying to fix it but it just seems to be getting worse at every turn. This is the response I received today:</p> <p>Dear Andiswa,</p> <p><br />Thank you for your email.</p> <p>Please contact Vodacom Insurance (Cellsure) on ********** (free call from a Vodacom sim) or Email enquiries: ********** for they are best to assist you regarding the insurance</p> <p>Trading Hours is:</p> <p>Mondays – Fridays - 08h00 - 18h00</p> <p>Saturdays - 09h00 - 6h00</p> <p>Sundays and Public holidays – Closed</p> <p><br />Regarding the device, please contact Vodacom Direct (Sales) on ********** (Free from a Vodacom Sim)</p> <p>Trading Hours is:</p> <p>Monday- Friday: 08h00 - 20h00</p> <p>Saturdays: 09h00 - 14h00</p> <p>Sundays: 09h00 14h00</p> <p>Public Holidays: Close</p> <p>Regards,<br />Wilhelmina Gaffley</p> <p>Customer Care<br />eService Team</p> <p>I'M SORRY BUT DID SHE ADDRESS ANY OF MY ISSUES? These are the very same departments I was complaining about. Contact them and say what exactly? What the entire hell?</p>