1 reviews | Active since Dec 2016
Worse service ever!!!!!
<p>From a very dissatisfied customer!</p> <p> </p> <p>My dad took out a Contract in July, we tried applying for an additional contract now in Dec of which they advised we got declined due to a miss payment. I then pulled a ITC report for my dad of which we saw there showed a missed payment for Vodacom and Nedbank. I then checked as the Nedback missed payment was in Jan and if that was the account stopping us from getting the additional contract at Vodacom , we would not have been approved for the contract my dad took out in July</p> <p>I then noticed a miss payment for Vodacom in July of which I then queried it at the Vodacom store in Vangate mall of which the consultant advised me that when checking it , it was Vodacoms fault as my dads debit order is the 27th July and the deduction for July's payment was taken the 25th July hence the application for another contract was declined</p> <p> </p> <p>Phoned in several times , asking someone to pls sort it out which was unsucessful being shoved around from pillar to post</p> <p>Asked to speak to a Manager of which they advised their Managers doesnt tale calls which is pathetic and been going on for over a week now</p> <p>I'm disappointed in the service and have no words!</p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
