1 reviews | Active since Nov 2016

22 Nov 2016, 05:39

Worse service ever

<p>It all started by getting a brand new phone on contract in that first week the camera doesnt work speaker makes the most disturbing noices so i run updates to try and resolve these issues with no success. It did the excact same thing saturday go to get my week old faulty phone replaced at vodacom no sorry we cant replace you phone you will need to phone in and sort it out! So point one i chose vodacom for service so now the vodacom shop cant help i am on the phone with them for an hour and the say we cant replace your iphone that makes absolutely no sense to me so she tells me best option go to Istore they can help so the company i have my contract with cant help but Istore can? Go there istore says we can let a technition check but you dont have a contract with us vodacom must help you go back to vodacom tell them i just want a replacement no best we can do is send uour fhone in for seven days great no phone for 7 days after seven days no problems found pic it up the next day same issues all over again so now im thinking of canceling my contract because this is useless.</p>

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Replies (1)
Vodacom
Vodacom's reply22 Nov 2016, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team