Worse service continues

Below is the summary and the dates

It took three months for Vodacom to connect fibre. During this time I called more than 25 times. The consultants will say they will call back but they don't. They will say they will upload your documents to the system and they don't, and they don't let you know that they didn't upload them.

I will continue commenting here until they provide the service they promise.

Now they are charging for interim lte saying that it exceeded the 30 days period which didn't. It was live for only 27 days and that was all their fault. I called them numerous times to make fibre active, it was solely their fault since they couldn't even fetch data from their system that I have fibre box installed at my premise. They said there isn't infrastructure at my complex which is wrong. After I provided SO number of my neighbor who has the same fibre box and connected with fibre three weeks before me they could only then be convinced that there is infrastructure. It took three days for them to activate fibre after cancelling lte and now charging me wrongly. This just unprofessional.

App**** on May 8th 2020 lte received Jul 16th lte activated Jul 18th lte cancelled Aug 14th (27 days) fibre activated Aug 17th