worse service/bad attitude and downright rudeness

I went to the shop yesterday to get connection on internet and while i requested the technician to assist with creating an email address. He agreed and I gave personal detail and then I had to create an address, the few names i attempted where already in used. after the fourth try the guy got impatient and said or this means we will be here the whole day. After i spend 15 minutes on a queue while he was helping customers before me. I was never afforded that opportunity to complete my business. This guy created an email with my name spelt wrong - I pointed out that to him and he said to me SO YOU DON'T WANT AN EMAIL? I SAID TO HIM YOU SPELT MY NAME WRONG SO PLEASE RECTIFY THAT. HE THEN TOLD ME THAT HE WAS DOING ME A FAVOUR AS HE IS SUPPOSE TO GO TO LUNCH, IF I DONT WANT THIS EMAIL ADDRESS I MUST COME BACK AFTER AN HOUR, HE THEN LOCKED HIS MACHINE AND LEFT ME STANDING AT THE COUNTER - I WAS SHOCKED TO SAY THE LEAST. <br> If really Vodacom employes people with such an attitude it is appauling!!