SN
Siyabonga N
1 reviews | Active since Dec 2018
18 Dec 2018, 13:26
Worse Service at Vodacom Gateway
I took a cellphone contract with Vodacom on the 14 December 2018, and on the 17 December 2018 I tried to cancel the contract the store manager at Vodacom Gateway was very rude, he refused to cancel the contract. He said I can do anything. Nobody can touch him. When I showed him the contract says I can cancel within 30 days. When I called Vodacom customer care. There said there can’t help I need to go back to store. Worse service ever at Vodacom Gateway. The store manager even chased me out of the store.
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Replies (1)Vodacom's replyOfficial
18 Dec 2018, 14:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Dec 2018, 14:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
