Worse service and *****

ID: ********** 406082 Vodacom customer # ********** 1

I noticed that my account was high and visited vodaworld to query this. I learnt that my 3 lines being ********** ; ********** ; ********** . i was asked to go to the police station to do an affidavit with a copy of my ID and lodge a dispute which i did on 26/10/2017. After some days i followed up on my query and was advised that it was lodged with the wrong department and was given an email for ***** disputes. I did all that on 13/11/2017. I kept my account up to date although i was no longer enjoying the service. Vodacom never called me to update me but instead sent me from pillar to post and this is a sad and expensive to always have to do a follow up with them. on 30/11/2017 i received a message from vodacom that my collections outgoing calls bar has been activated and all my lines are barred from that day. please tell me what services am i paying for and what kind of treatment is this? I have no phone yet i pay monthly. is this how vodacom treat its customers? what am i paying for if i have been barred?