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SK
Sivile K

1 reviews | Active since Dec 2018

16 Jul 2020, 13:02

Worse Service

Every month Vodacom debits an amount of R776 but in June they debited an amount of R1171 when I checked my monthly statement I saw that they added the Red Hot Deals which I bought already with my own airtime 2G-R131 100min-R109 50min-R59 all these transactions happened in the month of May I called in the first time I went through my statement with the agent and she could see all the recharges I made and the conversions I made with the airtime that I bought all these transactions happened on the 19,21,29 May and the same transactions were add to my monthly billing and charged again. I filled in the complained and the outcome was I won't be refunded because I used my own airtime to buy the bundles and minutes and I never said I want a refund all I said I want the additional amount Vodacom debited which I already paid and all the 3 agents I spoke seem not to understand and I have made it clear through out all the calls every time I call and the complaint is not resolved

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Replies (2)
Vodacom
Vodacom's reply16 Jul 2020, 13:55
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
SK
Sivile K's update21 Jul 2020, 17:39
Reviewer Update
I am aware that I activated the Vodacom Red Hot Deals by myself m not querying that m going to repeat again because Vodacom staff are misunderstanding me the whole time you debited an amount of R1171 instead R776 in June reason for that you added 2G data, 100min and 50min which I already paid for because on the days I bought the data and minutes I recharged and Vodacom took my airtime I don't understand why I have to explain this a million times and still you not getting it had you taken time and checked everything thoroughly you who have picked up what I am talking about since you don't want to do your job and investigate I will write again on 19 May 2020 I bought airtime for an amount of R30,R100 and another R30 to buy the data on the 21 May 2020 I bought airtime worth R100 to buy the 100min and on the 29 May 2020 I bought R100 airtime to buy the 59 minutes for 1st agent I spoke to went through my May statement she saw all the transactions m speaking and the conversations made the specified dates I wouldn't be writing or calling Vodacom more than once had my complaint dealt with correctly the very first time