Worse Service

On the 31/03/2015 I called the Vodacom on 082 178 44 and spoke to Nivashni. I app**** for a Sony T3 cellphone which was on special (Clearance Sale) for R149.00 but she told me that I qualified for the package of R199.00. We completed the application online, and she told me the phone was going to be delivered within 5 working days and it was going to be a WHITE SONY T3. On the 31/03/2015 at 10:47am I received an application ref no:***8 saying my application has been Approved. On the 07/04/2015 I called Vodacom (***) to check the status for the delivery and to my shock the lady that I spoke to told me that my application was incomplete. I called Nivashni again to find out what happened to my application and she couldn't answer me. To make the matter worse, apparently the phone is out of stock (but a friend of mine received the same phone today), and I no longer qualify for a R200 contract but they willing to offer me a +R600 contract and she don't know why my application wasn't completed. This is the WORSE SERVICE EVER WITH *********** SALES AGENTS WHO DON'T TAKE PRIDE IN THEIR WORK AND CLEARLY DON'T CARE ABOUT THEIR CUSTOMERS. THEY DON'T HAVE MANAGERS TO TAKE CUSTOMERS CALLS