worse service

on 6 august 2018 dominic called me and promised that a refund will be made to me within 3 working days as the subscription should have ended in July 2018 and he also said he will load the airtime the airtime to the contract fone instead of the data buddles,now the data bundles have been taken away and no airtime have been loaded as well as no refund from vodacom as promised after three days He emailed me the calculation which proof that i dont owe vodacom anything but the bill indicate that on 3 september 2018 money is due to vodacom,can vodacom fix this mess as its causing reputation damage for the company and it will discourage loyalty citizen to take up contract from vodadom because dealing with such a huge company and experiencing so much unprofessionalism and empty promises its not on