DS
Diana S

1 reviews | Active since Oct 2022

31 Oct 2022, 19:31

WORSE PROVIDER IN SOUTH AFRICA

I took two laptops for my business on contract from Vodacom in March 2021. We had endless issues with these laptops but I still paid my contract monthly and no one could resolve these issues so this year in January 2022 I returned both laptops at the store In gateway. 10 months later I am still having issues with them NOT cancelling it and now they have listed me on ITC and are claiming for money from me. I was promised by the manager that he will sort it out and I must pay the outstanding money and they will return my money when the account gets cancelled, I did as he said but this matter is still NOT resolved. I chase this everyday and have everything to back up my problems with Vodacom

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2022, 07:13
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team